Refund policy


Refund Policy


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the proof of purchase.

To start a return, you can contact us at offishial.zombiefish@gmail.com and we’ll send you instructions on how and where to send your package.

You can always contact us for any questions in relation for returns and exchanges at offishial.zombiefish@gmail.com and we will respond within 24 hours.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. However, we are also able to ship you a new item in exchange once we have received your returned order.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.